October 27 – December 7, 2020 (ONLINE)
Health Care Operations
Instructor: Christian Terwiesch, PhD

Penn faculty and staff members are invited to take this online graduate course. This course offers an introduction to operations management, examining inefficiencies from waste, variability, and inflexibility and providing strategies for engaging in the ongoing process of reducing these negative impacts without sacrificing quality of care. After completing the course, learners will be able to use a systematic approach for analyzing and improving their work in health care settings.

Penn employees may use tuition benefits towards this course, which is part of the Master of Health Care Innovation (MHCI) curriculum. You may take this course on its own, or a 4-course Certificate for Penn faculty and staff is also available. Credits earned are transferrable into the MHCI.

To register or for more information, contact Caitlin O'Neill at MEHPonline@pennmedicine.upenn.edu, or see improvinghealthcare.mehp.upenn.edu/certificates/academic.