Instructors: Edward Bergman and Autumn Fiester                                                     

(To register for this intensive WAITLIST as a non-credit workshop, fill out the following form) 

Time: Thursday, May 18 - Sunday, May 21, 9am - 5pm
Location: Blockley Hall, 14th Floor, 423 Guardian Dr.

Given the emotionally charged nature of bedside conflicts, interactions among the stakeholders in ethical and clinical disputes can sometimes turn hostile or acrimonious, making it impossible to have constructive dialogue. Conventional clinical and ethics training often fails to teach providers how to de-escalate conflicts that have become heated and intense. In this hands-on workshop, we will learn the skills of clinical conflict management.  Students will

• Learn how to navigate and improve challenging clinical relationships (patient-provider, family-provider, inter-staff conflicts)
• Learn the techniques of facilitation among a diverse set of stakeholders
• Learn to effectively manage clinical disputes among and between caregivers, patients and surrogates through mediation
• Discover to how to define problems and assess underlying interests to generate mutually acceptable options
• Role-play in variety of clinical situations as both disputants and mediators
• Practice mediation with professional actors
• Use video-tapes of simulations to improve mediation techniques and strengthen interpersonal skills
• Receive constructive feedback in a supportive environment

Contact: Rashon.Clark@pennmedicine.upenn.edu