The Penn Department of Medical Ethics and Health Policy is now enrolling participants for the upcoming Intensive Workshop in Conflict Resolution that will take place January 10-13, 2019. The next workshop will be May 23-26, 2019. Tuition benefits can be used for course cost.

The 4-day workshop will be held at Blockley Hall and will run from 9:00-5:00 each day. The Penn Program in Clinical Conflict Management has offered over 60 workshops and conflict resolution seminars since the program's launch in May 2010.

In this Intensive, students will:

• Learn how to navigate and improve challenging clinical relationships (patient-provider, family-provider, inter-staff conflicts)
• Learn the techniques of facilitation among a diverse set of stakeholders
• Learn to effectively manage clinical disputes among and between caregivers, patients and surrogates through mediation
• Discover to how to define problems and assess underlying interests to generate mutually acceptable options
• Role-play in variety of clinical situations as both disputants and mediators
• Practice mediation with professional actors
• Use video-tapes of simulations to improve mediation techniques and strengthen interpersonal skills
• Receive constructive feedback in a supportive environment

This workshop is intended for nurses, physicians, clergy, social workers, clinical ethics consultants and members of ethics committees who face clinical ethics conflicts in their role in the healthcare system.

Instructor-Student ratio of 1:6. Space is limited. Students will earn Penn course credit equivalent to 1.5 credit hours (one-half of a regular course). Tuition benefits can be applied. The registration form can be found at:

http://medicalethicshealthpolicy.med.upenn.edu/master-of-bioethics/take-a-course

Workshop Instructors:

Edward Bergman, JD, Founding Faculty and Principal Mediator, Penn Mediation Program

Autumn Fiester, PhD, Executive Director, Penn Program in Clinical Conflict Management, Penn Department of Medical Ethics and Health Policy

For more information, contact: fiester@upenn.edu

Autumn Fiester, PhD

Associate Professor

Associate Chair for Education

Director, Penn Program for Clinical Conflict Management

Division of Medical Ethics

Department of Medical Ethics & Health Policy